Shipping policy

Shipping Policy Template for sunnyfarm_amzstore

Last Updated: September 16, 2025

1. Processing Time

• Order Processing: All orders are processed within 1-2 business days (Monday through Friday, excluding major US holidays) after receipt of payment verification. Orders placed on weekends or holidays will be processed on the next business day.

• Payment Verification: Please note that additional processing time may be required for orders that necessitate fraud analysis or payment verification.

• Custom/Pre-order Items: For custom-made or pre-order items, processing times will vary and are clearly stated on the respective product page.

2. Shipping Destinations

We currently ship to all 50 U.S. states and its territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.).

• International Shipping: At this time, we do not offer shipping outside of the United States.

3. Shipping Methods & Costs

We offer the following shipping options within the United States:

• Note: Shipping costs are calculated at checkout based on the weight of your items, your shipping address, and the selected delivery speed.

• Expedited Processing: Need your order faster? Contact us at service@sunnyfarm.net or call us at (+1)6262067555(Mon-Fri, 9AM-5PM EST) before placing your order to inquire about expedited processing for an additional fee.

4. Order Tracking

Once your order has been processed and shipped, you will receive a shipping confirmation email that includes your tracking number and a link to track your package.
You can also view your order status and tracking information by logging into your account on our website.

5. Shipping Address

Please ensure your shipping address is correct and complete at the time of order placement. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

• Address Changes: If you need to change your shipping address, please contact us immediately at [your email address] with your order number. We can only modify the address if the order has not yet been processed or shipped. Once an order is shipped, we cannot change the destination address.

6. Delivery Issues & Lost Packages

• Carrier Responsibility: Once a package leaves our warehouse, it is in the care of the shipping carrier (USPS or UPS). Delivery times are estimates and not guaranteed by sunnyfarm_amzstore.

• Tracking Shows "Delivered": If your tracking information states that your package was delivered but you cannot locate it, please first check with your neighbors and your local post office. If you are still unable to locate it, contact us within 7 days of the marked delivery date, and we will assist you in filing a claim with the carrier.

• Lost in Transit: If the tracking information shows no movement for more than 5 business days, please contact us at [your email address] with your order number. We will initiate a trace investigation with the carrier.

7. Returns & Exchanges (Shipping Related)

Please review our full Return & Exchange Policy for detailed information.

• Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective item).

• Recommended Method: For your protection, we recommend using a trackable and insured shipping service when returning items. We cannot be held responsible for items lost in return transit.